Refund policy

Returns and refunds

Change-of-mind cancellations
You may cancel your order within 14 days from the day after you, or someone you nominate (other than the carrier), receives the goods. Tell us clearly by email to hello@soko.supply or by another clear statement. You may use the model cancellation form below, but do not have to. After telling us, return the goods within 14 days. Please handle goods only as needed to inspect their nature, characteristics and functioning.

For a change-of-mind return, you are responsible for the direct cost of return postage. Use a tracked service and keep proof of postage. We do not currently provide an automatically generated UK return label. We will refund the item price and the cost of standard delivery within 14 days after we receive the goods or evidence that you sent them, whichever happens first. If you chose a more expensive delivery option, we refund only the standard delivery cost. We may make a lawful deduction for handling beyond what is needed to inspect the goods.

A change-of-mind cancellation may not be available for sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. This does not affect your rights if goods are faulty, damaged, incorrect or not as described.

Faulty, damaged, incorrect or not-as-described goods
Contact us at hello@soko.supply with your order number and details. Please wait for return instructions. Where a return is appropriate, Soko will provide a prepaid return label or reimburse reasonable return postage. Your statutory rights are unaffected.

How to request a return
You can email hello@soko.supply or submit a return request through your Soko customer account at https://shopify.com/109437649228/account. Please wait for return instructions before posting goods. Do not send goods to a supplier.

Returns address
Soko Supply
4 Burton Street
Lees
OL4 5AY
United Kingdom

Model cancellation form
To: Soko Supply, hello@soko.supply, 4 Burton Street, Lees, OL4 5AY, United Kingdom
I give notice that I cancel my contract for the following goods: [describe goods]
Ordered on / received on: [date]
Name: [name]
Address: [address]
Signature (only if sent on paper): [signature]
Date: [date]